How do I send a test email and check its spam score?

1. Open the agent's workflow and click the email step.
2. Click Send test email and enter the email address to send it to.
3. Click the Spam score button next to it. It tells you whether the email is clean, and if something triggered the filters it explains which spam triggers were hit, for example words like free, hot sale or buy now.

We recommend checking the spam score every time you test an email, because it helps deliverability.

The Send test email pop-up asks only for an email address, not a contact, so contact and form variables in the email show up blank in the test. To see the email with the variables filled in, test the whole workflow with a real contact: click Workflow in the test panel, search for a contact and click Start workflow. It highlights exactly what happened at each step. Testing a single step with a contact is not available.

Email templates in the Library (Library, Email templates) do not have their own test button or spam checker, so test from the workflow's email step.