Can email replies be handled automatically, like sending a lead magnet or unsubscribing someone?
Yes. Email agents have reply actions. AI categorizes each reply to your emails and takes the action you chose for that category.
- Add categories for the types of replies you expect.
- Set an action for each category. Actions include handing the reply to an AI agent to answer, adding a tag, or sending an email response.
For example, someone who says they want the lead magnet gets a reply with the lead magnet, someone with a question gets an answer from your AI agent, and someone who asks to be taken off your list is unsubscribed.
Replies also help deliverability: when people respond to your emails, email providers see that it is an email people want in their inbox. Write emails that invite a response, and use reply actions to automate the follow-up.